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Agent Real Time 상태 확인
TASK로 늘었음
Agent State Values |
Meaning |
Meaning |
0 |
Logged Off | Logged Off |
1 |
Logged On | Logged On |
2 |
Not Ready | Not Ready |
3 |
Ready | Ready |
4 |
Talking | Talking |
5 |
Work Not Ready | Work Not Ready |
6 |
Work Ready | Work Ready |
7 |
Busy Other | Busy Other |
8 |
Reserved | Reserved |
9 |
Unknown | Call Initiated |
10 |
Calls On Hold | Call Held |
11 |
Active | Active |
12 |
Paused | Paused |
13 |
Interrupted | Interrupted |
14 |
Not Active | Not Active |
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