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routable : true / false
state :
LOGIN,
NOT_READY,
READY,
LOGOUT,
RESERVED,
ACTIVE,
PAUSED,
WORK_READY,
INTERRUPTED,
WORK_NOT_READY
interruptAction : ACCEPT / IGNORE
dialogLogoutAction : CLOSE / TRANSFER
Dialog API
Action | Description |
ACCEPT | Allows an agent to accept an incoming task. |
START | Allows an agent to start work on an accepted task. |
PAUSE | Allows an agent to pause an active task. |
RESUME | Allows an agent to resume a paused task. |
TRANSFER | Allows an agent to transfer an accepted, active, or paused task to another |
Script Selector/dialed number. | |
WRAP_UP | Allows an agent to perform wrap up work for a task. |
CLOSE | Allows an agent to end a task. |
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