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routable : true / false 


state : 

LOGIN,

NOT_READY,

READY,

LOGOUT,

RESERVED,

ACTIVE,

PAUSED,

WORK_READY,

INTERRUPTED,

WORK_NOT_READY


interruptAction : ACCEPT / IGNORE


dialogLogoutAction : CLOSE / TRANSFER




Dialog API 

Action  Description
ACCEPT  Allows an agent to accept an incoming task.
START  Allows an agent to start work on an accepted task.
PAUSE  Allows an agent to pause an active task.
RESUME  Allows an agent to resume a paused task.
TRANSFER Allows an agent to transfer an accepted, active, or paused task to another
Script Selector/dialed number.
WRAP_UP  Allows an agent to perform wrap up work for a task.
CLOSE  Allows an agent to end a task.



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