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Cisco Unified Intelligence Center CCE reports include data for voice calls and nonvoice Task Routing tasks.
You can filter these All Fields and Live Data report templates by Media Routing Domain:
• Agent Real Time
• Agent Skill Group Real Time
• Peripheral Skill Group Real Time All Fields
• Precision Queue Real Time All Fields
• Agent Precision Queue Historical All Fields
• Agent Skill Group Historical All Fields
• Peripheral Skill Group Historical All Fields
• Precision Queue Abandon Answer Distribution Historical
• Precision Queue Interval All Fields
• Skill Group Abandon-Answer Distribution Historical
• Precision Queue - Live Data
• Skill Group - Live Data
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