Cisco CCE 용어 약자

Cisco Unified Contact Center Enterprise (Unified CCE)

Computer Telephony Integration (CTI)

Automatic Call Distribution(ACD)

voice-response-unit (VRU)

Closed User Group (CUG)

Voice over IP (VoIP)

E-mail Interaction Manager(EIM) 

Web Interaction Manager (WIM)

Dual Tone Multi-Frequency (DTMF)

Cisco Unified Intelligence Center (Unified Intelligence Center)

The Unified Contact Center Management Portal (Unified CCMP)

Administration Server and Real-Time Data Server (AW)

Administration Server, Real-Time and Historical Data Server, and Detail Data Server (AW-HDS-DDS)

Administration Server and Real-Time and Historical Data Server (AW-HDS)

Historical Data Server and Detail Data Server (HDS-DDS)

Open Peripheral Controller (OPC)

Service Control Interface (SCI) protocol

Peripheral Interface Managers (PIMs)

Expanded Call Context (ECC)

busy hour call attempts (BHCA)

Cisco Unified Computing System (UCS)

Automatic Speech Recognition / Text-to-Speech(ASR/TTS)

digital signal processor (DSP)

public switched telephone network (PSTN)

Cisco Voice Operating System (VOS) services.

Distributed Remote Procedure Call (DRPC)

Direct Attached Storage(DAS)

Cisco Unified Border Element (Cisco UBE)

Cisco Unified Survivable Remote Site Telephony (SRST)

Signal Distribution Layer (SDL)

Calling Party Number (CgPn)

Called Party Number (CdPn)