Expanded Variable

e	Length	Definition
POD.ID	Length: 36	Unique identifier for use with Cisco Context Service to propagate call or task context data.
user.CourtesyCallbackEnabled	Required for using Courtesy Callback. Length:1	Used to determine if Courtesy Callback must be offered to a caller. Valid values are: "1" = Yes "0" = No
user.cvp_server_info	Length: 15	Used by Unified CVP to send the IP address of the Call Server sending the request to Unified ICME. Example: An IPv4 address like 192.168.150.181
user.microapp.currency	Value: 6	Currency type.
user.microapp.error_code	Value: 2	Return status error code to be returned from the Unified CVP to Unified ICME/ICMH upon a False return code in the Run Script Result.
user.microapp.fetchaudio	Recommended length: 20; but length depends on the filename.	Filename for audio to be played by the VXML gateway while the gateway loads and processes the requested resource when there is significant network latency. Default: none Example: "flash:holdmusic.wav"
user.microapp.fetchdelay	Length: 1	The length of time (in seconds) to wait at the start of the fetch delay before playing the audio specified byuser.microapp.fetchaudio. This setting only takes effect if the value of fetchaudio is not empty. Default: 2 seconds; used to avoid a "blip" sound heard in a normal network scenario Setting this value to zero plays hold music immediately, for a minimum of five seconds. Values: 1 to 9
user.microapp.fetchminimum	Length: 1	The minimum length of time to play audio specified byuser.microapp.fetchaudio, even if the requested resource arrives in the meantime. This setting only takes effect if value of fetchaudio is not empty. Default: 5 seconds Values; 1 to 9
user.microapp.isPostCallSurvey	Length: 1	Used to determine if post call survey must be offered to a caller after the agent hangs up. Valid values: "y" or "Y" is "Yes" "n" or "N" is "No" Default value is "Yes"
user.microapp.locale	Value: 5	Locale, a combination of language and country which defines the grammar and prompt set to use.
user.microapp.media_server	Required for any IVR scripting. Maximum length: 210 characters Recommended length: 30	Root of the URL for all media files and external grammar files used in the script. HTTP and HTTPS schemes can be specified as: HTTP scheme is specified as "http://<servername>" HTTPS scheme is specified as "https://<servername>"
user.microapp.play_data	40	Default storage area for data for Play Data micro-application.
user.microapp.sys_media_lib	10	Directory for all system media files, such as individual digits, months, default error messages, and so forth.
user.microapp.app_media_lib	Maximum length: 210 characters Recommended length: 10	Directory for all application-specific media files and grammar files. You can also set this value to ".." (literally two periods in quotes), which bypasses the user.microapp.app_media_lib and user.microapp.locale ECC Variables when writing a URL path. For example, if you set the user.microapp.app_media_lib to "..", the path: http://server/locale/../hello.wav would really be: http://server/hello.wav
Note    The system and application media libraries need message and prompt files created or recorded for each locale that is referenced. For more information, seePass Data to Unified ICME.
user.microapp.grammar_choices	Configurable on Unified ICME. Maximum length: 210 characters.	Specifies the ASR choices that a caller can input for the Get Speech micro-application. Each option in the list of choices is delimited by a forward slash (/). Note    If text is placed in this variable that is longer than the variable is configured to handle, only the first 210 characters are sent.
user.microapp.inline_tts	Configurable on the ICM. Maximum length: 210 characters.	Specifies the text for inline Text To Speech (TTS). Note    If text is placed in this variable that is longer than the variable is configured to handle, only the first 210 characters are sent.
user.microapp.input_type	Value: 1	Specifies the type of input that is allowed. Valid contents are: D - DTMF B - (Both, the default) DTMF and Voice If you are not using an ASR, you can set this variable to D. If you are using an ASR, you can set the variable to either D or B. Note    With input_mode set to "B" (both), either DTMF or speech is accepted, but mixed mode input is not. Once you begin entering with one mode, input using the other mode is ignored and has no effect.
user.microapp.caller_input	Configurable on Unified ICME/ICMH. Maximum length: 210 characters.	Storage area for any ASR input that is collected from Get Speech. Note    Get Speech text results are written to this ECC variable. Results from Get Digits or Menu micro-applications are written to the CED.
user.microapp.pd_tts	Value: 1	Specifies whether Unified CVP’s Text To Speech (TTS) or media files must be played to the caller. Valid contents are: Y - Yes, use TTS capabilities N - No, do not use TTS capabilities; play media files instead. Note    Used only with Play Data micro-application.
user.microapp.UseVXMLParams	Value: 1	This parameter specifies the manner in which you pass information to the external VoiceXML. Set this parameter to either "Y" (for yes) or "N" (for no). Y uses the values in the user.microapp.ToExtVXML variable array. N appends the name/value pairs in user.microapp.ToExtVXML to the URL of the external VoiceXML. Default: "N"
user.microapp.ToExtVXML	210	This variable array sends information to the external VoiceXML file. Must be configured as Array variables, not Scalar variables, even if the array length is set to 1. For more information on user.microapp.ToExtVXML variable length, see the Configure the CCE Script for Courtesy Callbacksection.
user.microapp.FromExtVXML	210	This variable array returns information from the external VoiceXML file. Must be configured as Array variables, not Scalar variables, even if the array length is set to 1. See Pass Data to Unified ICME for more information. For more information on user.microapp.FromExtVXML variable length, see the Configure the CCE Script for Courtesy Callbacksection.
user.microapp.override_cli	Configurable on Unified ICME/ICMH. Maximum length: 200 characters.	Used by system to override the CLI field on outgoing transfers.
user.microapp.metadata	The variable length would normally be configured as 62 bytes, but if ECC space is restricted, you can configure it as 21 bytes.	Following the Menu (M), Get Data (GD) and Get Speech (GS) micro-applications, Unified CVP returns information about the execution of that micro-application. The user.microapp.metadata ECC variable is structured as follows: m|con|tr|to|iv|duratn|vruscriptname
user.microapp.uui	Configurable on Unified ICME/ICMH. Maximum length: 131 characters.	Used to pass user-to-user information back to Unified CVP from Unified ICME/ICMH.
user.sip.refertransfer	Optional Maximum length: 1 character.	SIP Service uses REFERs when transferring to the agents: y - Use REFER when transferring n - Do not use REFER when transferring
user.suppress.sendtovru	Optional Length: 1	Suppress the Temporary Connect message generated by SendToVRU node (explicitly or implicitly, for example by a Translation Route to VRU node). Used in call flows where the Temporary Connect is generated right before the Connect message (that is, no Run Script messages expected) to avoid the extra overhead of setting up a VRU leg temporarily before the Connect arrives. Valid values are: "y" or "Y" (yes, suppress the message)