Cisco/ICM

TASK Agent Real Time

옹숑 2017. 1. 11. 15:45
반응형

Agent Real Time 상태 확인 

TASK로 늘었음 


Agent State Values 

Meaning
(Agent_Real_Time
/ Agent_Skill_Group_Real_Time)

Meaning
(Agent_State_Trace)

0

Logged Off  Logged Off

1

Logged On  Logged On

2

Not Ready  Not Ready

3

Ready  Ready

4

Talking  Talking

5

Work Not Ready  Work Not Ready

6

Work Ready  Work Ready

7

Busy Other  Busy Other

8

Reserved  Reserved

9

Unknown  Call Initiated

10

Calls On Hold  Call Held

11

Active  Active

12

Paused  Paused

13

Interrupted  Interrupted

14

Not Active  Not Active


반응형